Free help at your pace.

Please Note: We are working to launch a more efficient intake process and the information below reflects our current process which will change in early 2024.

1. After completing your referral form, you will be emailed a link to book an appointment (usually within 2-3 business days). Please check your email. If you don’t have email or if your email bounces, we will call you and leave a voicemail.

2. An intake screener will phone you at the appointment time to gather some more information. Usually, you will be scheduled for an assessment during this phone call. Sometimes, the intake screener may recommend other services that are better match for your needs.

3. The assessment will be conducted by phone by a trained therapist. During the assessment, you will be directed to the OSP service that best fits your needs. If OSP is not the best fit for you, recommendations will be made for services outside of OSP.

No. We ask for and collect Ontario Health card numbers, but we can provide services for those without a Health card number. Even if you do not have an Ontario Health care, you must still be an adult (18+) and currently living in Ontario. 

No. You do not need to have a primary care practitioner or family doctor to refer you or to receive services from OSP. You can self-refer here.

No. OSP accepts referrals for any adult (aged 18+) who is currently living in Ontario. This includes international students who are living in Ontario at the time of treatment.

No, we welcome anyone over 18 from across Ontario to access our services. However, there are OSP networks across the province and you may want to seek service from a network closer to you. Here is a list of the networks across the province. 

Benefits of accessing a network in your region are access to in-person services and providers that have familiarity with other service options in your region. It is your choice where you seek to access service for OSP.

A self-referral empowers you to decide if you need mental health support through the OSP program. You can fill out our form without the need of a doctor referring you, provided you are an adult 18+ and living in Ontario.

Please contact our intake team at: osp@carepointhealth.ca or 905-728-1308 (or toll-free 1-833-677-0174)

Our wait times are variable and dependent on the number of referrals we receive at any given time. Generally, after your assessment appointment when you are matched to a service, you can expect to start the program in 4-6 weeks.

Health equity is an important goal of OSP, and the collection of standard health equity data helps improve OSP services. All clients will be asked about their gender, sexual orientation, racial/ethnic group, Francophone status, work status, student status, family income, and immigration status. Clients are not required to provide information if they do not feel comfortable doing so, and this will not affect their eligibility or the quality of the services they receive.

The collection of this data can help OSP:

• Identify and address inequities in our services, such as access and wait times.

• Understand which population groups are being overserved, underserved, or excluded.

• Identify improvements to service provision and tailor care to the diverse clients being served.

Some OSP services are offered in multiple languages and many also have interpretation available. Please note your interpretation and languages needs on the self-referral form. 

If you have some English proficiency, you can also provide more information about your needs during the initial phone call with the intake screener.